Faber — Faber service issue

Address:

#4320 62nd cross 1st stage kumar swamy Layout bangalore 560078

Hi,

We had purchased a Faber chimney in a nearby franke store 9 month's back, and im very upset and disappointed to say this that the chimney is not working properly since the first month, I have contacted the customer care and raised the issue but the technician who came in at first told us that there is no problem and somehow made it work for temporary and closed the call, then we again raised the issue recently and the technician who came next told us to change the stabilizer and we changed it by paying 450 Rs, so he told us to On the chimney after few hours and left . But now its again not working he's telling us that the board is not working and board is defective from the showroom . we are totally frustrated with this chimney and its problems since day one this not the way you treat a customer whose paid 22 thousand Rs for a chimney that we thant would be great, we believed Faber since its a good and quality brand but thus is hectic for us now. Im ready to escalate this in any which ways I find as we are so frustrated with this issue, i dont believe a new chimney would be so bad in Faber .

A technician from your department named (Girish )

Has taken our chimney from our house last week to fix it and he had confirmed us over call to give it back the next day and has given us a acknowledgement for it im following up with the same agent since that day the technician is now telling us that he needs ten more days time to set it right, the way he speaks is ruthless we never imagined faber service is so hectic i have already written three mails for this id and im not receiving a revert what kind of a service sector is this . i want a imediate action to be taken on this or return my chimney and i will get it fixed