Faber — gas burner is over heating and giving high flame and discharging black spots on pots

Address:

Mumbai City, Maharashtra, 122001

I had purchased a faber hobtop (Inbuilt gas) from chroma around 6 months back. I myself clean the hob regularly, however all of sudden in last week (Around 8th feb. 2019) the gas burner started giving high flame i. E the usual blue flame started turning into yellow/orange kind of and the flame is high. The flame is giving black soot which is leaving black spots on my cooking utensils. Just like the old chulha gives black soots.

I had registered a complaint to brand (Franke faber) on 09 feb. 2019, the executive understood the issue and said that your gas is over heating and need to be fixed urgently. It was promised that a technician will attend the issue free of cost as the product is in warranty, within next 48 hours.

Request no.[protected]

Today is 13 feb. 2019 no one has turned up, i did follow up with brand on 12th feb. But they said technician is assigned and will reach before end of the day. But yet no technician has approached me.

Over heating/high flame is a serious issue, this should be immediately taken care, as faber is a premium brand and charges high cost for its products due to the brand value. But at the same time, the kind of after sale service that i am observing is pathetic.

I need them to send their technician immediately and get this issue resolved.

Regards
Kamlesh kumar sharma
Mob. No. [protected]
Address: 782/5, patel nagar, gurgaon 122001, haryana