Faber — Gas Hob imperia plus 783

Address:

Faber Galleria, Kannur, Kerala

This is regarding a BUILT IN GAS HOB that I purchased a month ago.
Model: Imperia Plus 783 BRB CI BK
Store purchased from: Faber Galleria, Kannur, Kerala
I am extremely disappointed with the kind of service you provide. We have multiple issues with the gas hob, as listed below-

1) the intensity of the flame is absolutely low- in the highest level of the flame, it takes me 10 minutes to boil 1 cup of water. That’s how bad it is.
2) Each time we try to reduce the flame to keep it on sim, the burner turns off on its own. Every time.
3) Even in highest flame, if kept turned on for an hour, it will turn off on its on atleAst 5 times in one hour. This makes it really difficult for us to cook anything on this stove.

Moreover, the service provided is HORRIBLE. We asked them to come several times to get these issues checked, but ABSOLUTELY NOTHING was done.
They would just come and look at the burner for 5 mins and leave. Without serving the customers’ needs.
Even worse, they leave the house without even informing us (let alone solve the problem).

The only resolution is that we are going to bring the product back to the Faber store, make an absolute huge issue and return this. And we will be needing a full refund for this product.