Faber — Hob: generator box to be replaced

Address:	110075
Website:	www.consumercomplaints.in

A. Following facts are submitted:
1. Hob fusion 472 ssp (106.0203.835) purchased in february 2015, vide invoice dated 646 dated 03.02.2015
2. Same installed by their representative, on 26.05.2015. The installation amount is rs.500/- vide cash receipt no. 6970 and job no. [protected] dated 26.05.2015
3. They issued a warranty card dated 26.05.2015 (For sl. No. H[protected]) and said that warranty will start from 21.05.2016.
4. Inadvertently we have not read the terms and conditions, which says that warranty is for 12 months from the purchase of product.

B. The complaints were lodged on toll free number - [protected] as per following details:
1. First complaint lodged on 28.04.2016 for the hob not working vide complaint no.[protected].
2. The representative (Santosh) came and said generator box and its wiring shall be replaced. I said that this is within the warranty period. He said the same shall be replaced free of cost and he took the photo of warranty card & receipt of rs. 500/-. He said that this will be replaced free since it is within the warranty card. He said that he will come on 02.05.2016 and will replace the same.
3. No body did not turn up till 4th may 2016. I called again then they have given the separate complaint no.[protected] again saying that this is the complaint number for replacement of generator box.
4. Their representative (Pawan) came and said that the warranty starts from purchase of product and not from the date of installation, which was confirmed by their head of northern region of faber - mr rajeev sharma - his phone number is[protected].

Issue:
1. When the renovation work is going on in any house / kitchen, the product is generally purchased in advance for the measurement of place wherein it is installed. The installation of such product is done, when all the work in kitchen is completed and gas pipe connection is installed. The gas pipe connection is installed later on. The installation of gas pipe is also with us.

2. My issue is that warranty of any product should be started from the date of purchase or installation by keeping some target for installation period. E.G. 18 months from date of purchase or 12 months from installation of product. Which is generally is done by indian companies.

3. Here, the head of northern region of faber said that you can go anywhere, this is the system of our company (That the warranty will start from purchase of product) and i will not take any risk if the customer purchase the product and do not install two years. We are not responsible.
4. They are making the fool to customers.
5. The matter should be taken up for changing this system in foreign companies.
6. I saw their site (Faber) wherein in european companies, the warranty of product is for 24 months, why not in india.
7. The call center of such companies should explain all the things in advance to avoid such rift between their representative and customer.
8. At least they should change the defective generator box on payment basis. But no body turned up for anything.

Now it is requested that the matter should be looked into and accordingly the decision to be taken in case of such foreign companies, taking care of consumer interest.

Submitted please for suitable decision.

Manju jain
[protected]