Faber — Hob glass broken, not providing the spare

I have purchased Faber hob on 7th Jul 2016 which has a glass top.
The glass got broken and i have raised a request for spare part which is pending from Dec 18th 2020.

Everytime I call the concerned person, I am getting a response saying, within 2 days, the item will be delivered and fixed.

I have sent many mails, called service centre, however there is no movement in the ticket.

Need your help in fixing this ASAP