We bought a Faber Hood - Primus Plus (Chimney) on 22Dec2022. It suddenly stopped working and registered a complaint over phone on 12th May 2025. They not even provided us the service request number.
A service engineer (Sudharshan) visited on 14th May25. After inspection, he found the motor was not working and said, the motor needs to be replaced with new one.
Since, it is under warranty, he took the photo of invoice and warranty card and informed us that he would raise a PO for new motor and will be replaced in 15 days (maximum). He also added that we need not make any follow-up and it will be done automatically.
But, subsequently, we didn't receive any response. We made several phone calls to technician (Sudharshan, Saravanan) as well as service desk (Sandhya, Vani). All were evading calls. Service desk staff - lift the phone and keep it without answering.
We bought FABER brand assuming it is a reputed brand. We regret having purchased because of the deficiency of the service and irresponsible response / NO RESPONSE by your staff..
I would like to escalate this matter to replace with new motor and rectify the hood at once. Was this information helpful? | 
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