Faber — Horrible service

​Review:
I had a frustrating experience buying this Faber Chimney on Flipkart. Initially, the first unit delivered was completely damaged, so I had to return it and reorder. The replacement/second unit finally arrived in good condition on October 2nd. While the product quality is fine, the installation service provided by Faber's authorized service team turned out to be an absolute nightmare.
​Unfair Extra Charges: Flipkart clearly specified standard installation charges of ₹600. Since I already had the wall duct hole and my own aluminium duct pipe kit ready, I requested standard fitting. However, the Faber technicians stubbornly demanded ₹2, 600 and refused to show up unless I bought their overpriced internal kit.
​SLA Breach & Total Irresponsibility: The installation SLA deadline was October 5th. Because I refused to yield to their extortionate demands, the technicians intentionally skipped my service and didn't even bother to call or respond even after the deadline passed.
​Misleading Customers: They tried to scare me by falsely claiming that the brand warranty wouldn't be valid unless I bought their kit, which is completely untrue.
​After going through the hassle of returning a damaged unit first, Faber's local service team wasted my time and energy with their unethical practices. Great product, but Faber's local service network and technicians are extremely disappointing!