Faber — installation

Address:

679502

Dear Sir,

The products are installed today and the indicator light of water purifier is not working properly. Even though the water is full it is not indicating and electro care people informed us that it will be repaired within one week, I don't know why they want one week.

I am attaching here with the bill given by electro care, for two Length of chimney pipe 2200, cook top fitting 300, chimney fitting and water purifier fitting nil totalling Rs. 2500. I have paid 2200 for two length pipe. I request the company to provide at least one length of pipe along with chimney, without which it is not possible to fix the chimney. This pipe product is not of Faber and the service provider will have an inclination to sell their products, which is not having any MRP affixed and they may quote much higher. In this case I request you to reimburse Rs. 1100.

Even though the call is registered on[protected], they have attended the call only on[protected]. I request the company to recover one week warranty extension charges from them.

If you care your customer, then I request you to debar them and request you to get the indicator light issue is resolved and also reimburse Rs1100, being one length of pipe and extend the warranty period for one week or recover the amount from electro care and hand over to me.

Small amount customer may not mind, but the service provider is taking undue advantage of it.

Yours faithfully
P Ramakumaran
[protected]
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