I had purchased isola chimney from ur dealer in karnal. I called customer care executive on 1/09/2022 for installation. They registered my request and told me that service charges for installation are 800 rs for any type of chimney. But technician who visited on Thursday demanded for 1600 service charges and 1000 rs extra for material for isola chimney . I called on toll free no again to confirm charges but agin they said to pay 600 installation charges and material charges extra. On Friday I called dealing head of service centre Mr Amit Rai. He sent technician Kuldeep but technician again demanded 1600 and after talking with Amit we paid 800 rs in advance. But we were in doubt why customer care executive have no knowledge of installation charges. Technician Kuldeep promised us to come on Saturday for installing chimney . But Monday come, he did not install chimney and even not receiving call. Even we called Mr Amit, he also did not respond. I also called him on 5/09/2022, he did not pick the phone. At last I sent him message and then he called me and put Kuldeep on conference call. He assures me to install chimney on Tuesday . But I am not sure he will install or not. I have such a bad experience for the first time and from such a top most brand. We bought chimney because of brand. Is it the fault of customer to buy chimney. Pls consider my complain and take necessary action . I have isola chimney . Very bad experience from such a top brand. Technician even did not come on tuesday Was this information helpful? | 
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