Faber — model htg754 crs br ci sr no. h [protected] dt 9.3.2018

Address:

Mumbai City, Maharashtra

Dear sir/mam,

I have purchased faber gas hob and chimney in month of march 2018 from trupti enterprises, dadar mumbai - 28. For my new house.

(Model no - htg754 crs br ci sr. No h[protected] dt 9.3.2018)

I actually started using it from 1st june-2018 when we shifted to our new premises where we had installed this.

From the beginning, we were facing following problems
It doesn't ignite immediately after turning the knob
The burner output is not up to the mark, (The flame is either very low or some place very high
The utensil kept over the burner are getting burned/ damaged/ black spots
I immediately lodged the complaint on 6th june 18, and in response your engineer visited next day and told that some parts need to replaced.

Then after continuous follow up, (Reason that part is not available) your person again came on 16 th june (After 10 days) and tried to repair it but he
Couldn't resolved the problem and also was very rude in behaviour.

In last 30 years of my cooking experience, with electic burner, this is for the first time that i am facing any issue at such a early stage of the hob life.

I am totally dissatisfied with the product, and i strongly request you to replace it immediately with the new one.