Faber — Motor issue not resolved

Faber — Motor issue not resolved

S Sreenath_R from Bengaluru, Karnataka Aug 3, 2022 Aug 22, 2022 This thread was updated on Aug 22, 2022

Dear Sir/Madam, Faber Chimney - Hood Topaz 3D T2S2 BK PB LTW 60 Installed : SKY Enterprises on 26th Sep 2018 Started making weird noises and stops sometimes : May 2022 Service requested : May 2022 Service attended by VIGNESH ENTERPRISES : July 1st 2022 Service report : Motor not working Technician visit : VIGNESH ENTERPRISES : Aug 2nd 2022 Technician refuses to install the motor stating that active carbon filter is not being used. Spoke to his supervisor who insists that I need to install active carbon filter and take up some warranty and only then he will install the replacement motor. I don't see any link between motor failure and active carbon filter and it was not suggested by Faber during original installation in Sep 2018 or during service visit on July 1st 2022. Faber local authorized service centers are scamming people to buy carbon filters / warranty. Filters or warranty should be left to the discretion of the customer. In conclusions, even after 2-3 months, Faber and its customer care sucks. I went for the brand and now I regret. Hope someone seeing this complaint has the heart to fix this without additional harassment to the customer. I don't want any filters or warranty. Just fix the replacement motor and allow me to use the chimney in peace. Regards, Kavitha / Sreenath C-77 Building No. 12 Central Area IIT Bombay Powai Mumbai 400076 Was this information helpful? No (0) Yes (0)
Aug 22, 2022 Updated by Sreenath_R Add-ons to the complaint above on Aug 22, 2022 Aug 03, 2022 to Aug 13, 2022 Had multiple conversations with local agency VIGNESH ENTERPRISES and Faber Regional Head and customer service. They both continued to insist that putting a active carbon filter is important and only then Motor replacement will be done. Finally, I had to give in to this and agree for them to come and replace the faulty motor which is still in warranty on the condition that I will also get the active carbon filters installed. Aug 13, 2022 Local agency head called and promised technician will come to replace the faulty motor in a couple of days. I finally cancelled a brand new replacement chimney that I had ordered as I thought that the problem is finally getting resolved. Aug 18, 2022 Finally, after a lot o[censored]ncertainty, technician visits, disassembles the chimney and concludes that he got the wrong part !! Promises to come in a day and the wait continues Faber customer support and service in Mumbai is pathetic. I strongly advice you to think of alternate options for Faber products as they are only interested in installing new ones and not really bothered about customer service post that. Its frustrating. Waiting with meagre hope to see if they really have some ethics to complete their job which has been pending for close to 3-months now. Regards, Kavitha / Sreenath C-77 Building No. 12 Central Area IIT Bombay Powai Mumbai 400076
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