We have been facing persistent issues with the NEXUS STAR IND HT 653 CRS BR CI AI cooktop, which we purchased from VIJAY SALES - LAMINGTON ROAD. We installed the cooktop on 26th February, 2023, and since then, we have lodged two complaints regarding the following problems:
We were disappointed to discover that the cooktop has a significant delay of 5 to 6 seconds before it turns on. Unfortunately, the seller did not inform us about this wait time when we made the purchase.
The flames on all four burners of the cooktop are excessively high, even when set to the lowest setting. This has led to numerous instances of burning our food items, regardless of the burner size. Despite the technician's attempts to lower the flame, it consistently turns off.
Following our complaints, a technician visited our home and removed the spring from two burners, leaving us with only two functional burners. The technician attributed the issue to a sensor problem. Subsequently, Faber gas sent a senior technician who, instead of addressing the problem, made discouraging remarks, stating "aapne product galat choose kiya" (you have chosen the wrong product). This experience has left us frustrated as our home has become a trial and error center for Faber cooktops.
We have been caught in a cycle of communication between VIJAY SALES and Faber. VIJAY SALES inquires with Faber about the status of our complaint, and Faber consistently provides false information, claiming that the issue has been resolved. As a result, VIJAY SALES asks us for feedback, and we reopen the complaint. This has been an ongoing situation for the past three months, leading to significant inconvenience and dissatisfaction. Was this information helpful? | 
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