Faber — Not getting prompt service

Address:

Pantheerankavu, kozhikode

Dear Customer Care Manager
Greetings!!!

My self SASI KUMAR V.P, user of FABER Kitchen stove, Hobe and chimmini bought from your authorized dealer at Calicut, Kerala during 2017.
The product performance and quality is good so far.
As you know any product which is not maintained and serviced properly shall be useless in short span of time.
I have been getting service promptly till last year. But Very sorry to state that now a days your service personals approach is not at all satisfactory and NOT responding to service call properly and promptly .
Iam badly waiting for a service for my FEBER KITCHEN STOVE . (Called last two Saturdays (( 8th and 15th Jan) and not nobody turned up for service))
Request you to pls make arrangements to give aservice on this Saturday *22nd January 2022 when Iam there at my home.

Please note that Service is a the main area where a customer focus rather than any thing else.

Hope you understood the seriousness and pls do the needful to rectify the mistake at your service center (where they treat customer calls are mere jokes) and pls do arrange me a service on this 22nd January 2022.

Being a good rated and reputed company, Hope to get a favorable response from your end urgently in this matter.
please find attached here with my warranty card ( only to show the serial number and details of my product) and last service center (where now a days Iam getting very very p[oor response) for your reference.

Thanks

Sasikumar