Faber — Pathetic Service

Faber chimney is never ever recommended for its worst machinery and services with such high cost. Our chimney is not even two years old and we already had to change it's motor an year ago for which the company took more than a month to fix the issue and we had to take lot of pain to deal with the customer care service for their negligence and don't care attitude. Now again the hydraulic needs replacement for which call was logged on[protected] and the same is not fixed yet till date. I had to follow up with them so many times with them and each time either they had come with wrong information or fake commitment. They were even supposed to come today which is again not happening because the technician who was supposed to call me at around 12 had called at 16.10 when I was busy in another office call. Within 10 minutes I called back when his mobile was no more reachable and while connecting to their of within 10 minutes of the first call received from technician they casually told me that technician left site for the day, tomorrow he will visit but no prior intimation of the visit time can be given by them. They neither provide any senior person contact detail nor any email id where we can commnucate our concern.
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    Faber
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    Faber  Phone
    +91 20 6603 7900
    Faber  Address
    204, Second Floor, Pentagon Tower 2, Magarpatta City, Hadapsar, Pune, Maharashtra, India - 411028
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