Dear Faber Customer Support,
I hope this email finds you well. I am writing to formally request a refund for my Faber chimney, as the issue I have repeatedly reported remains unresolved despite multiple complaints.
The problem persists: oil does not collect in the oil collection tray but instead drips from the nuts and sides of the chimney. This defect has caused significant inconvenience, and despite several service requests, no effective resolution has been provided.
I have raised complaints on the following dates:
• August 6, 2024
• September 19, 2024
• October 10, 2024
• December 6, 2024
• February 2, 2025
Despite my patience and multiple follow-ups, the issue remains unresolved. I kindly request a full refund for the product as it is not functioning as intended and causing continued inconvenience. If a refund is not possible, I request an immediate replacement with a fully functional unit.
Please treat this matter as urgent and respond at the earliest. I look forward to your prompt resolution.
Customer Details:
• Name: Vivek Kalia
• Contact Number: [protected]
• Product Details: chimney serial no B24capl00351, 90 cm bldc motor.
Purchased on 28/06/2024 from amazon india.
• Address: vpo chintpurni, tehsil amb, distt. Una, hp, 177110
Thank you for your cooperation.
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