Hi team,
I had purchased a 3l insta water heater from vasanth and co, shollinganallur, Chennai on the 18 - Aug - 22, where i paid INR 3, 300. The installation happened 2 days later after multiple follow ups with your team on 20th Aug 2022 by your technician where i paid rs1200 for installation charges, pipes valve.
On 24 Aug 2022 evening the valve started leaking and 25 aug 2022 at 11: 38 Am i raised a complaint in your customer care with complaint no CHE[protected]. Till date the problem is not resolved and no one has come to repair it. I cant believe that ur product has collapsed in 4 days of purchase and not even a care to come and resolve the issue. WORST SERVICE EVER!
I tried calling mr navin your chennai incharge and he is not responding to my calls.
The problem because of leak and the heater issue we are facing lot of issues and I have a 8th month old and we are afraid that ur heater would burst.
I have raised a complaint with the consumer complaint cell with reference no 3783581. I feel drained and completely disheartened with your product and service and i would like to get a refund of the product cost and the 1200 i paid to your technician. And for all the mental torture of calling your customer care and waiting at home instead of me going to office.
I am done with this. I have also posted the same in twitter and fb tagging ur handle.
Regards
Sylvester Simon
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