By my bad luck, I purchased two Faber products in October 2021 for my new home. Products are Hood Zenith FL SC AC BK 90 - and HOB Nexus IND HT783-CRS BR CI -
These products were installed in the first week of march 2022 by a Faber technician as your team instructed to validate the warranty and I paid for your technician visit. We start using the product on 31 MArch 2022 after the housewarming.
Within a week both products did not work properly and a technician came after a week of reporting the complaint and fixed them.
By the middle of May 2022, I registered another complaint against the HOOD which stopped working. After a week one technician visited and he informed another person will come to fix it, the second person came after 3 days and he informed me the main board has to be replaced and will be replaced in a week. No one turns till FIrst of August 2022 to replace the board.
I did the same complaining process on the 5th of August 2022, Your technician came on the 10th of august to check the HOOD again, he told me the same stanza from the previous technician board needs to be replaced and will do in a week.
I did a cross-check with your Malappuram Customer Service centre about previous complaints and they told me that they don't have any record of previous complaints and installation of my product - APPRECIABLE SERVICE (:
Today 17th August 2022 4:30 PM, there is no news from your team.
Faber Hood Zenith, which is I bought a lumpsum amount of RS 25, 000, I could use only 35 days (Maximum of 100 hours) under the warranty period of one year. WHAT AN PRODUCT AND CUSTOMER CARE SERVICE Was this information helpful? | 
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