| Address: | Bangalore, Karnataka, 560075 |
| Website: | fabfresh.in |
For the order number 26955, the company's representative mr. Ajith ([protected]) had picked my clothes on 13th november 2017 and i didn't get them back in the promised time (48 hours). We had attempted to reach out to the team at the customer care number provided (+91 [protected]) at least 15 times each day for 3 days starting from 17th november but was of no help as no one cared to pick up. After these attempts, one of their representatives cared to pick up and gave us the contact of ms shruthi (Complaint manager - bangalore). We also got the contact of mr srinivas (Local manager) from mr ajith.
I tried calling mr srinivas ([protected]) multiple times who didn't care to pick even once. We contacted ms shruthi ([protected]) several times each day (After multiple attempts at calling) starting from 20th november. She has been giving us fake promises that the clothes would be delivered by 8 pm that day each time we called which repeatedly has not happened. Your customer care team has a very bad response time. Neither do they pick up nor do they have the courtesy to let us know of the order status since we have been calling continually.
Finally, after 12 days (24th november, 2017), ms. Shruthi got us talking to mr hari prasad, manager in fab fresh ([protected]), who informed us that fabfresh has successfully managed to lose our clothes and did not even have the decency to let us know when they have known about it at least for 5 days. Instead, shruthi had been feeding us stories about some power cut at the factory which happened around 6 days ago. Even if that problem did occur, it is the responsibility of the customer care to inform the customers that there might be a delay in delivering the customer's order. And also, i want to point out that this so-called power cut at the factory occurred 6 days after ajith picked up clothes from me, i. E., 4 days after the clothes should have been delivered to my doorstep.
After speaking to mr. Hari prasad on 24th november 2107, we received whatever 36 pieces were left of our clothes and 21 pieces were missing according to him. Mr hari prasad agreed that he will be trying his level best to get our lost pieces by 26th, else fabfresh will pay a compensation amount equalling for the loss incurred.
Stats :
Mr. Ajith picked up 58 clothes from my doorstep on 13th november 2017.
Mr hari prasad claims that when fabfresh re-counted the clothes on 13th november 2017, there were 57 pieces and this was a counting mistake.
We received 36 clothes on 24th november 2017 out of the 57 clothes that were picked up.
We were to receive our missing 21 pieces of clothes by 26th november 2017, else the company agreed to compensate us for the loss.
Now, on[protected], (After 21 days of continuous calling) the company says they can pay only 2000 rs/- according to their terms and conditions which i have never agreed to, nor were displayed to me till then. This amount is less than 10% of the total value of clothes that were lost. I have even reached the company's factory to only her from mr. Hari that he is not responsible for the loss and it's the company's fault, with him clearly being the unit manager. The representatives are totally playing a blame game for which the customer has to suffer.
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