Fabfurnish — Cheating customer through wrong specifications of product

sanjukta.g

from Ahmedabad, Gujarat

Address:

Pune, Maharashtra

I had ordered a Decostyle Wooden Chest Of Drawers Black(DE520FU18KQRINDFUR-307327) with the specification of 30"/30"/15" and when I received the product the specifications were in cm instead of inches. I called customer service for returning the product but was denied every time saying that the site mentioned right specifications. I was promised to be sent the screenshot of the specification by 4 customer care rep and none sent it. When I wanted to speak to the supervisor I was denied saying supervisor was busy and that he/she would tell me the same thing. This is pure cheating and this kind of companies should be banned from doing business.

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Comments

sridava

from Madurai, Tamil Nadu

Dear Friends,

By seeing the advertisements and the website I got carried away and finally deceived by this company with which I have tried all best possible ways except for filing a case in the court which is the only last option available now.

I waited, spoke politely, shouted, used languages that could provoke them and give the service but nothing worked till date.Such a thick skinned animals they are who needs to be thought a lesson by a court verdict that could penalize them fro their life time.

My Friend is a advocate in high court of Chennai and I will definitely do this for sure in the interest of the public as these stupids should not repeat this to any other customer.

I ordered for 2 nos of queen bed with a length of 78 inches, the delivery was supposed to be done in 8 days but delayed by 20 days initially after a lot of calls and shouting it was delivered little earlier. Then I happened to call their assembler 100 times to do the assembling upon which we understood that the delivered cot was only 75 inches and my mattress was not fitting in.

When i called this company for the complaint the first answer i got was to get my mattress altered according to the size for which they were will to pay some peanuts...which irritated me then later on they said they will give a replacement for which a reverse pick up is mandatory. I was dead against the same as i knew what will happen if i give away my stock.

I strictly said that it is not possible and after 15 days they agreed to deliver the right product and then take back the one with me...They are supposed to give some options from which i can choose some thing which is not given yet and I have spoken to 100 different telecallers so far and with all 100 i had to explain the issue from beginning.

This company has a website and some suppliers tiedup with out any back support in terms of service, goofing up big time, playing around with people money.

Dont ever try to buy anything from this site.

chan_vibe

from Bangalore, Karnataka

I Agree, same thing happened to two queen size and one kind size bed delivered to me, The mattress won't fit in the bed as dimensions of bed is smaller than listed mattress size on website !