Fabfurnish.com — Pathetic Sales Experience

Address:

Bangalore, Karnataka

Day 1 to 10 I purchased a Bench(JP05165) directly from the JP Nagar store, Bangalore. Sales person fooled us by saying that he is throwing an additional discount of 25% on the actual price since the product was a display piece. After I returned home, figured out that the discounted price offered to us was way higher than the normal price from online. I registered a complaint on the following day & requested for order cancellation. Now company claims that they cannot cancel the order because the price discrepancy is a trivial factor & not ready to acknowledge the unethical trade practices they are involved in by giving a discriminated pricing on the products on different sales channels which they own by themselves. When I contacted the Seller, he mentioned that he has routed the complaint on the day I spoke to him which was 10 days ago but figured out that it was never registered on their tool until yesterday i.e. after 10 days of purchasing the product. They are not accepting that it's totally ridiculous to do something like this & talk about their hilarious policies. Someone calls me in the morning from Gurgaon to sort out the issue & she confirms that product has already been dispatched & order can't be cancelled. On other side, Seller confirms that the product has never been dispatched from their stores yet. Seller confirms that they can offer additional 10% to retain the sale. Customer Care says that they can only give 5% discount that too in the form of a voucher to do future purchase. Unsure if they still believe that someone would do the business with them after going thru all the agony because of them. I was promised to receive a call back by end of day today after thorough analysis & never heard back from them yet. It's very annoying to spend 20K & sit back & wait until they solve our problem. Buyers, please please please don't go by moderated positive reviews which are totally an eyewash which you find about this company. Day 11: I never received any call back from Returns team somebody by name Shikha was suppose to call me back to update me on the status. I din't get a call until I took pain to call them to seek update. After few hours, she calls me that she is proactively calling me to share the same update thru standard dialogues she threw at me yesterday. She was incapable to understand my agony & continued to say that she can't do anything & she couldn't take it any further. She says after all it's a mere issue & can throw additional 5% which I ideally deserve not that company is doing any favor on me to satisfy my ego. Guyz. Please share this with your friends & relatives to avoid such disasters & mental stress. Day 14 Eventually, I was told that somebody will call me from Gurgaon to provide some comprehensive solution to my problem. But never heard back from anybody yet. I am planning to chose some other platform to blog until I receive some resolution around this problem.