Fabfurnish — Duplicate cot that cracked within 5 days o[censored]se

Address:Bangalore, Karnataka, 560018

We bought a cot online in April 2015 and assembled it few months after(around september) by the fab furnish technician himself(date: ) and to our dismay we were shocked that the cot kept creaking and making noise every little move on the bed. We informed fab furnish team and they sent their technician who tightened some screws and left. soon after the creaking started and we called the technical again who tightened the screws and left. when the tightened the screw it seemed just about ok but the minute you sit or sleep on the cot it increased. When we checked we were shocked that wherever he has tighten it has cracked. We started following up with fab furnish then for return/ exchange as the product comes with a one year warranty but unfortunately then said the warranty does not cover wear and tear. How does a bed crack that too after using it for a few days only. They said they will pay us Rs. 2500/- as a small token of honour and mark towards apology which we accepted to have a proof to write to the consumer court. These online websites that cheats customers should be asked to shut their operations for the trauma they are creating.
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Complaint comments 


Dear Customer, We regret to inform you that the product is out of warranty due to which we will not be able to provide any further assistance. Your understanding in this matter would be appreciated.
The product was not out of warranty when the issue was raised with fab furnish 3 months ago and your technician visited our location and spoilt the product during repair. ( We have all the evidence in the form of images of before and after of the product post his visit). You compensating us with Rs. 2500/- as token of apology also was during the one year of the warranty period.

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