Fabfurnish — Tv unit purchased but wrong product delivered and they are not picking up the product


Hi my name is abhishek saini. Order number :[protected]
Complaint number : 6887864
You [censored]heads have sent the wrong product at my place after making me wait for more than a month.
The product you sent is a table and i ordered a tv unit.
This is terrible customer service. I will make sure i will never order anything from you guys again. Firstly you guys make your customers wait and then this. You competition is way more reliable and prompt in these situations.
Issue me a refund right away.
I will never recommend this product to anyone and will make sure no one in my family or friends order from this unfabulous website which can't even care to call their customers. When i call your customer service line all i get to hear is we are working on it. I even asked to talk to a manager and your reps very rudely tell me that i cannot transfer the call as there is no one available. I am from a customer service line of business and this is not how we treat our customers. You guys have a very tricky website where you don't tell your customers when the order will be delivered till the time they actually order the product and you don't give them an option to cancel the product. This is a great way to scam your customers and cut there options. Helpless customers like me don't have an option to pay upfront and wait for a wrong product to be delivered at there doorstep.
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