Fabhotels — Cockroaches in the room

Address:	Red hills road, Lakdikapool, Hyderabad
Website:	www.fabhotels.com/hotels-in-hyderabad/fabhotel-royal-residency-ii.html?checkIn=2022-07-23&checkOut=2022-07-24&guests=1&utm_campaign=Google_Maps_Clicks&utm_medium=organic&utm_source=Google_Maps

Hi I have reserved fab hotel residency Lakdikapool ones from17th to 1 st August
When I went to check in on 17th, the reception showed me 4 rooms, all rooms were so dirty and cockroaches crawling everywhere.
I went to check in with my 8 year old son, he was horrified seeing them around and literally cried .
I got back to the customer service team and asked for refund as we never used the service .
They put a false aligation that they denied the check In.. which is not true, I carried my international passport along with me which they didn’t ask.
They wanted some proof about cockroaches, I went to the hotel again, they said they just did pest control and were cleaning all the rooms when I arrived, but still they were cockroaches around and i took some videos and pics and sent to your team., it’s been more than 72 hours I haven’t got any response .
They said they will get back to me by end of the day today, if I don’t then I will post all this pics to social media tagging all tourist and make it famous …
All I asked in a simple terms that I need my full refund as we didn’t like that place and we didn’t use the service .
Booking ID Is VFEBHN