[Resolved]  Falcon Bus — Changing the route and dropping at wrong location

I have booked a ticket for my wife travelling from chotila (Gujarat) to Borivali (Mumbai), seat no. 2, (MP-14-ZG-9934) dated[protected]. The bus was late and delayed to reached Mumbai almost by 3 hrs., drop off time for Borivali was 10:55 am, Also the operators ask all passengers to get down in the out skirts of Mumbai that is at manor, where there is no connectivity to reach the booked drop point, also without information the route is changed. Is this the service provided by a reputed travel agency that is falcon.
how a lady passenger is dropped at unknown location.
who will assure about the safety of the women travelling,
if bus operators are changing the routes and telling to get down without giving any point to think what to be done.
I need my full refund of the amount I have paid.
and i will take concern action regarding the company on women safety.