Family Health Plan [Fhpl] — Intentionally claim is not processing

Valiant24

from Mumbai, Maharashtra

Address:	Hyderabad, Andhra Pradesh, 500034
Website:	www.fhpl.net

Claim no.1237567 & 1258283.
This claim is pending since November 2016.Shame on FHPL.
Sending repeated same mails again and again without taking any information from fhpl customer care.There is no communication between fhpl document team & customer care.
As per discussion with customer care executive i sent all documents to fhpl.Few documents which fhpl required that documents already taken by fhpl representative from doctor who came for documents verification and same documents doctor is not giving again and again if these documents not reached to you then this is not my mistake for that you need to ask to your representative who came for documents verification may be the chances he has missed documents somewhere else.
FHPL is third class company.
Kindly take strict action against fhpl.

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Comments

1953

from Bengaluru, Karnataka

If your claims have been assigned with above ref nos, insurer has to decide the claim accepted or rejected within 30 days from dt of claim, if their is any delay insurer has to infm you for further documents requirement. Pl you may insist the insurer to settle the claims in writing, if the claim is rejected, insurer has to inform you the specific reason in writing or if no response is received after or within 30 days of your request, you may approach insurance ombudsman for your grievance within 12 months from dt of claim rejection or no response.