Family Health Plan [Fhpl] — Less payment of medi claim

Address:

Kolkata, West Bengal

I am an SBI retired employee, my P F Index no. is 248592 and Policy No. is [protected]P[protected]. Please refer my Claim Id no. 1287999 which was paid for Rs.2, 060/- against bill amount Rs.3, 914/- without showing any reason. On making queries 3 times, the dealing official seated at SBI, Zonal Office, Jeevan Sudha Bldg. Kolkata showed me the file containing the disputed bill. It was observed that the two staple pins were removed from the bill and four money receipts/cash memos were missing. The official argued that those documents were not attached. I have shown the photo-copies of the entire bill where copies were available but not given any importance. If this was so that I did not attach the documents though written in the bill, this should have been pointed out to me before removing the staple pins and before reducing the amount by Rs.1, 854/-, which was not done. The attending official continued to argue that they have no fault and hence no liability.
Can you please tell me who is responsible for removing the staple pins without matching the documents at your office not advising the insured beforehand?

May I seek proper judgement and get payment of the left out amount of Rs.1, 854/- ?
I can submit photo-copies of the missing documents if necessary and called for.

I solicit your kind co-operation in the matter.

Dhipal Rudra Sharma