Family Health Plan [Fhpl] — Mobile numbers are not working

We are trying to raise a claim and calling the mobile numbers provided on the ID cards, both the numbers are not responding. Called Toll free, they said they can't respond by phone to my question and asked me to send out an email. I have sent an email and then follow ups but no one answered yet.

This type of service in Insurance sector is not at all expected. I definitely will not go with any insurer whose TPA is FHPL.