Family Health Plan [Fhpl] — Regarding Claim ID : [protected]

Hi Team,
My mother was admitted in hospital during - 08/03/2021 to 17/03/2021 for treatment of Breathlessness and Cough - pneumonia.

We have requested for reimbursement as part of corporate insurance, but the insurance company is requesting for Indoor Case Papers which the hospital is not ready to provide.
Instead they are willing to co-operate if any representative from insurance company approaches them.
Since we couldn't provide the documents, the claim has been closed.
It's painful to have an insurance and not be able to reimburse the money. Requesting you to kindly look into this.