[Resolved]  Fashion And You — Grievance regarding Order Number[protected]

Address:

Bangalore, Karnataka

Hi I had placed an order with you guys on 17th June 2015, it contains 2 products. Order details - ID - manish.tiwari.[protected]@gmail.com Date - 17th June 2015 Order No.[protected] Product Code[protected] and[protected]C Initially I got intimation that 'Product Code[protected]C' got cancelled as unavailability for the same. I was waiting for delivery of the another one 'Product Code[protected]'. which didn't happen since long. So I tracked the same on your site. It came to my shock that Delivery Status updated as RTO on 1st July 2015. I am unable to understand that how this happened. When I went through details it showed that Shipment Out For Delivery on 27th June 2015. But I didn't receive any call in regards for the same. I was at home since 1 month so there is no chance of missed door bell or knock. Even if I consider worst situation than too the shipment must have been delivered at security of my apartment. I check regularly with my security guard but he never came that any of the courier guy came and went back with undelivered courier. Yesterday I called your customer care executive for the same nd he updated me that it was shipped via ECOM courier partner of yours. How they can directly redirect for RTO without the concern of the receiver. I didn't receive any call or intimation for the same. In worst condition also they must have informed or intimated us for non delivery of the shipment. Its mere forgery from the side of ECOM courier in regards of the delivery of my shipment. Is this very normal to you guys or everyday routine of making fools out of your customers. Initially I used to shop with you but due to some or the other drops from your end I stopped shopping with you. Just thought to give another chance I ordered again with you and again disappointment from your end. I am highly disappointed with you and never ever going to shop with you. And even going to share my experience with you. But above all I need an answer and action for the same ASAP.