Fashion And You — incorrect product delivered

Address:	Gurgaon, Haryana, 122016
Website:	www.fashionandyou.com

Customer: me:
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On 16-sep-2017 10:56 am, wrote:
Date: 16-sep-2017 10:49 am
Subject: regarding order number[protected] wrong item delivered on time!!!
To: "fashion and you"
Cc:

Hi there,

I had ordered a pair of nike shoes (Attached order from app). I am truly disappointed by the quality of your service.

I have received the wrong product!! A ladies heel sandal!!!

Your customer service telephone is out of coverage area.

Your app does not sent feedback.

Please get back to me asap with the resolution you have in store.

Truly extremely disappointed.

Reply (Automated):
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— forwarded message —
From: "fashionandyou com"
Date: 16-sep-2017 10:50 am
Subject: ticket received - regarding order number[protected] wrong item delivered on time!!!

Dear...,

We would like to acknowledge that we have received your request and your ticket# is 31285. A support representative will review your request and send you a personal response. (Usually within 24 hours)

Thank you for your patience.

Regards,
Team fashionandyou

31285:528108

Customer:
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Date: 18-sep-2017 10:49 am
Subject: regarding wrong item delivered order number[protected]
To: "fashion and you"
Cc:

No reply yet after 24hrs. No working phone number. No email reply. No app feedback possible as say 'check internet connection' when i am fully connected!! Fraud??? Wait and watch if it don't get a reply.