Fashion And You — refund not received since last 3 months

I had ordered 33 products out of which only 31 were delivered. I had returned 7 products. And one order cancelled by seller. The reverse pickup of returned order was done on 24/10/2017 for order number[protected].
The reverse pick up number was given as[protected]ecom express)

I have been writing constantly to fashion and you regarding status of refund against my order. While it has been now more than 3 months since my return was picked, i haven't got any update regarding processing of my refund.

The customer care nos. Aren't reachable. The only source of reaching them is through mails, multiple mails are written but no solution neither any response from there end.
Every time I get a ticket number and computer generated messages only.
I don't know what to do. The amount goes above 6000/-.
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    Fashion And You Phone
    +91 124 412 5000
    +91 124 490 9400
    Fashion And You Address
    Smile Campus, Plot Number 241, Udyog Vihar Phase 1, Gurgaon, Haryana, India - 122016
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