[Resolved]  Fashion And You — Refunding process

Address:

Gautam Buddh Nagar, Uttar Pradesh

Hi, I want to file a strong complaint against Fashionandyou, the online fashion website. They have caused unnecessary inconvenience to me from past 2 months. Every time I have place an order, there is some or the other issue. Let me start from the beginning. 1. I placed an order and I returned the product. But it took them 2 months to get that money back in my fashion and you account. 2. When I some how got the store credits of 599 and I was supposed to get 457. I was not aware that why this happened but I thought as they have solved the issue in two months, may be it is some promotional thing. I was completely an issue from their side. Now I placed another order using that store credit on 31st Dec 14. Till date there is no clue of that order delivery. Today when I inquired from Customer care, they said that as the money in your store credit was more the invoice was not generated. Now we will be cancelling the order and you have to place a fresh order. I was waiting for that order but there was no information from their side. 3. I ordered one Pepe jeans and that did not turn out to be original. I placed the return request and told them to return the money in my account but they simply refused that this money can only be given you as store credit. 4. Whenever you try to use store credits, the transaction never gets completed. I have made around hundreds on call to customer care as hoping to get the solution. But this is a pathetic site and I will not be a returning customer now.