Fashion And You — return and refund

Address:

Gurgaon, Haryana

I have had the worst shopping experience with fashion and you. I am their customer since 2011, and i think they are going from bad to worse.
I had ordered two suits, order no 4331417 and sending the complain from 4 nov but till now my query not resolve.

I had received the two suits to my friends address in gurgaon, but in the one kalyan suit is incomplete and and bottom colour is different form the image as shown at the time of order and pic available in packed suit.
2nd suit also in complete in lace which shown on image on neck and border of the suit and pic available in suit cover.
How to the check the quality of the product at the time of packing. The amt of the 2 suits is not minimum value, plz arrange back for return the products as soon as possible and plz send my money in my bank account. This is your fault for the suit incomplete and different so plz refund my money in my bank account not as store credit.

Kanchan ahuja
[protected]@gmail.com