Fashion And You — vebero westland loafers

Address:	500027
Website:	www.fashionandyou.com

Hi, my name is mallikarjun from hyderabad. I've purchased loafers shoe from fashionandyou website on 19-may-2017 with 6 size. However, the product was delivered with wrong size and color. I've initiated return of the product 29-may-2017 by ecom express pvt ltd order no:[protected] and was promised that my refund would be processed within 5-6 working days. Its been more then 5 months still i didnt get my refund and i've been chasing the same with them. Everytime i ask them they only respond as
"we understand how frustrating it can be in such situation. Please note, we are unable to process the refunds for any of the customers due to some ongoing technical issues. We hope to get the issues resolved soon.
Also, we would like to assure you that your money is totally yours and we will refund it in full as soon as we sort out the issues at our end. Please allow us 10-12 more days before we get the refund processed." this is one of my worst experience with online shopping and i've stopped visiting ecommerce sites.