Fastrack — cracked glass

Fastrack — cracked glass

S Sruti Ravindranath from Ernakulam, Kerala

Hi I am Sruti from kochin. I had purchased a fastrack watch from lulu mall Cochin on the 8th of may 2015. Day before yesterday ie, on 18th may, my watch got damaged and when I went to the store the respected person in charge told me that the glass part doesn't have any warranty. I have been using titan products for the past 10 years and is this the way you treat your customers? Either you replace my product or I am filling a case against titan in the consumer court [protected]@gmail.com +1 photos Was this information helpful? No (0) Yes (0)
Fastrack customer support has been notified about the posted complaint.
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Titan Company Customer Care

from Pune, Maharashtra

Dear Sruti Ravindranath,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your email address to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Titan Company Customer Care

from Pune, Maharashtra

Dear Sruti Ravindranath,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,

Steve