Fastrack — Product and service matters | |||||
Sir, I would like to inform you that, the complaint regarding products and services by fastrack authorized dealer shops/showrooms. I purchased the fastrack watch with serial no nf-38015pp01 on 10/12/2015 at shakti marketing, kempegowda commercial arcade, k g road, bengalore-560009 ph[protected]. After 2 weeks watch automatically stopped working and i visited the shop he informed it was some loose connection in the battery side and repaired. Last 4 months back again it stopped working and i visited nearby fastrack centre and replaced the cell. Since last 15 days watch stopped working and i visited rajajinagar 1st block titan show room (Oppossite to gokul veg) they informed cell is in good condition and watch machine is problem and they told to go shakti marketing for service where i purchased the watch and speaking so arrogantly and telling that shakti marketing is lied we cant service your watch and you have to go there only to get serviced and he is also shore that he will get same watch for 300 rupees which i spent nearly 2500 rupees. If really this happens for customers at your doorsteps its really illegal. Hence my humble request is company should come forward to rectify the issues for selling duplicate watches and do not trouble the customers as i am 12 year satisfied customer. Yours faithfully, Malatesh betdur [protected]/[protected] [protected]@gmail.com Was this information helpful? | |||||
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Steve here from the Customer Relations team. Always here to help!
We understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve