[Resolved] Fastrack — regarding my fastrack watch | |||
Hi i perches one product of fastrack from amazon but its currently stop working and it is in warranty period but one of fastrack service center had refuse to repair this watch. And told me that this product was duplicate so what i should do now next. Amozon said that this was not our issue this is fastrack watch company service center issue and fastrack company said that its seller issue. So both putting ball in each other side but refuse to repaire or rre[place this product so what i should do. Plase help me Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
Dear Yogesh,
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.
Your contact number is not visible.
Kindly share your contact number.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.
Your contact number is not visible.
Kindly share your contact number.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
Hi Steve Sir I purses one fastrack watch from amazon. but after few days back its stop to working.then i was showing this watch to one of your fastrack service center in pune and they checked my watch and told me that this watch was duplicate and first copy and they refuse to repair this watch. i must told them you can give me handwritten not regarding this issue so that, i communicate with amazon.in, regarding this watch but they refuse to provide any note/letter to me regarding this watch.this is main concern so without getting this letter or note how i will prove to the amazon to this product was duplicate so sir please help me what i should do now next.
Dear Yogesh,
Steve here from the Customer Relations team. Always here to help!
Thank you for shopping our product. However, we do apologize for the confusion & inconvenience caused to you. We don’t indulge in issues occurred from purchase via non authorized sites or retailers not affiliated with us. For any concerns regarding these companies, please contact them directly.
Thank you.
Sincerely,
Steve
Steve here from the Customer Relations team. Always here to help!
Thank you for shopping our product. However, we do apologize for the confusion & inconvenience caused to you. We don’t indulge in issues occurred from purchase via non authorized sites or retailers not affiliated with us. For any concerns regarding these companies, please contact them directly.
Thank you.
Sincerely,
Steve
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Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve