[Resolved] Fastrack — Strap discolour | |||
Hi Team, Thanks for your response. As suggested I contacted your service center (WORLD OF TITAN Premises Bearing No 47, Bungalow Road, Kamala Nagar New Delhi-110009) on[protected] and the executive is saying that as the strap is made of suede leather so it will get dirty and they don't have any solution to it nor they will be able to help me out.Further they suggested me to change the strap as suede leather has the problem of fading. I have been a regular customer of Titan (Loyalty No.[protected] and have bought this watch on 12th Apr. I never expected this kind of services from a brand like titan, if this is the case then this type of product should not be sold in the market. Kindly help me out with a solution. Priti priti.[protected]@gmail.com Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved Fastrack customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Priti Keshri,
We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number, so that our team can contact you.
If you require any assistance please call our Care team on[protected].
Regards,
Steve
We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number, so that our team can contact you.
If you require any assistance please call our Care team on[protected].
Regards,
Steve
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Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve