FastWay Transmission — non provision of channel package by fastway transmission

I am resident of jagraon in ludhiana district. Subscribing rs 300 /- pm regularly. I time and again requested my cable operator for channel package in turn he directed me to contact customers care which i did but it was told that i am placed in alpha. When i sought details of alhpa there was no response. Today i again requested for package details but i was threatened in case i insist package my cable connection will be discontinued. Will your good self is kind enough to get this issue fixed at the earliest.