[Resolved]  Federal Bank — Account is frozen from 3 months.

Address: Betra, Badanganj, Hooghly, Westbengal, Pin: 712122

Hi I am Piu Mondal De. My account is from Fi. The account number is [protected]. My account is frozen from 28/01/2022. Now I am unable to do any transitions. I called FI customer care to complain. Complaint id is 538407. I received an email to visit the nearest branch as an urgent basis to submit my KYC and funds income proof from Federal. I go to reach the nearest Federal branch, Arambagh. But the Federal branch manager refuses to help me regarding this by saying they have no idea about this. After when I escalate this to nodal officer he reply that

"With regard to the issue raised it is noted that your account was frozen based on the Cyber Crime complaint acknowledgement No. [protected] DT 27.1.22 of GUJARAT POLICE reported on National Cyber Crime Reporting Portal.
Please note that we can only unfreeze the account after getting specific direction from the same Cyber crime authority. As such, we request you to get in touch with Cyber crime authority for any further information and assistance."

So try to contact Gujarat cyber crime department email them on [protected]@gujarat.gov.in. I didn't receive any response from them. Also Federal and Fi not help me regarding this they are asking me to contact the cyber crime authority. But the cyber crime authority is not responding to my email. I email them multiple times. Still I have no idea about why my account is frozen. I have done nothing illegal with my account. I have a clear record for every transition with proof. Please help me regarding how I can get over this situation.