[Resolved]  Federal Bank — Amount debited transaction failed in Federal bank car loan online payment

Hi, I have made my EMI payment through Federal bank online link https://epay.federalbank.co.in/quick-emi/
I have initiated the payment of approx 50000 rupees. Amount debited from my Bank account, but its been 2 days i haven't received any success message from federal bank and its very difficult to contact the bank. as the money is big, i look for ways to reach federal bank officials who could return my money back to my loan account or bank.
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Aug 12, 2021
Complaint marked as Resolved 
Federal Bank customer support has been notified about the posted complaint.
Verified Support
Jan 27, 2021
Federal Bank Customer Care's response
Hi Navnit,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number (143698) in the subject line so that our team can assist you.
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