[Resolved]  Federal Bank — Bad service

Address:680696

I am holding NRE account in mathilakam branch, requested for Cheque in October and branch staff promised to give a call once check is ready, but I did not receive a call nor any communication. I visited branch again during my short vacation and enquired about the cheque request, unfortunately they do not have any record about my request and they ask me to submit new request and they promised cheque will be ready on 27th Dec. I visited today (28th Dec), but cheque not ready when I complained, the response was not inline with any banking standard expecially with previous experiences with FDB, my contact number [protected] till 31 st Dec thereafter[protected]
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Feb 4, 2017
Complaint marked as Resolved 
Federal Bank customer support has been notified about the posted complaint.
Verified Support
Jan 03, 2017
Federal Bank Customer Care's response
Hello Sir,
Apologies for the inconvenience caused. We have forwarded the details to the concerned department and we will get back to you soon.
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    Federal Towers, Head Office, Aluva, Kerala, India - 683101
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