Federal Bank — Banking transaction Maltreatment

Respected sir,
I am an (Nre and nro) account holder with federal bank for number of years, specifically koothattukulam federal bank branch. I have opened nro account authorizing my father to do transactions when am abroad as per then branch managers advice. I have specifically mentioned to manager that i dont want my father face difficulty withdrawing money that is the reason am co authorizing him with my account as he is used to do transactions with passbook. Since day one i faced with lot o[censored]nprofessional behavior from bank staff like when i went to branch to get my own money i had to wait an hour then asked me to come back next day!? Staff never provided me with any specific reason for the delay. I finally transferred all amount to my friends account and he withdrawn money from his account for me. Please imagine someone going through that kind of situation. When my father went there to withdraw money when i was away, he got money couple of times without any issue, then again they told my father he cannot take money out using cash slip and pass book. My fathers name is on the nro passbook along with my name. I contacted branch manager through email explaining situation, he said rules have changed i have to resubmit authorization which i did as per his direction. Even though dealings with kklm fedral bank was frustrating, on a positive note, at least then manager was polite and professional.

I have stopped sending money to my father through federal bank considering the headaches associated with it as my father is old and i didnt want him to face with unnecessary tensions. After almost a year, i made a mistake by sending around 2 lakh to the same nro account for my father to withdraw, this time instead of getting better things got much worse! The new manager (Jebin k jose) wont even open my account or issue money!? He said its completely illegal to issue money to my father so on. He doesn't even want to hear customers side. He said to my father, nro account is not a good account, i dont care if you close this account or not. I shouldn't have opened that account! Contrasting opinion from same companies managers it seems!

After my father called me on the phone, he wont even talk to me, somehow after lot of desperate attempts, he heard what i had to say on speaker phone. Finally, i assume (Not sure) manager might have checked documents i have provided. All of a sudden my father got all the money in 5 minutes. I received a call from kklm branch (I checked number online) and whoever is on the other side didnt speak, it seems they were sneakily checking on me after all the drama they created at the branch. What an unprofessional way to manage the situation?! Me and my elderly father had to face with humiliating and demeaning response from branch manager and some staff at the branch quite number of times as we went there for transactions. As an account holder who deposited money in my account, deserve better treatment than this! I would like to officially lodge complaint to federal bank. I have most of the email communications and call recordings i had with the managers and staff at koothattukulam branch. I would like to get justice for what we had to go through. Kindly have a look in to this matter.
Thank you
Vipin issac