[Resolved]  Federal Bank — behaviour of branch sr. manager keshav

Dear federal team,

I had applied for a housing loan 2 months before in your bank. Mr. Kesav is the sr. Manager there and who is a friend of my relative. From the day-1 he didn't respond to our calls and we are always communicating everything with mr. Nagarjuna-executive.

Initially we were not having building plan, mr. Kesav informed us just apply for bp and get the receipt, we will proceed further.
But now your executive told that it will not be processed because building plan approval is not available.
I am trying hard to reach out your respected kesav, who donot have the basic responsibility in dealing with customers.

Literally, we had wasted our valuable 2 months of time just due to this kind of behaviour of your manager.

I am also working as an centre manager in an education firm. I could have terminated this kind of employees at the earliest.

Whatsoever, kindly get my work done soon with your (Ho) sincere involvement. So that i can save my time, energy and money.
Looking forward to your reply
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Apr 18, 2019
Complaint marked as Resolved 
Federal Bank customer support has been notified about the posted complaint.
Mar 13, 2019
Updated by NAGARJUNA DURBAKULA
I m talking about guntur branch
Verified Support
Mar 14, 2019
Federal Bank Customer Care's response
Hi Nagarjuna,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [protected]@federalbank.co.in with your ticket number (32864) in the subject line so that our team can assist you.
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