[Resolved] Federal Bank — cash withdrawal from atm

Kitchav

from Bengaluru, Karnataka

Address:

Malappuram, Kerala, 676505

On 25th october, 2018 around 5.20 p. M. I have approached atm at angadippuram, malappuram, kerala. After giving all the details including pin no. A message appeared on the screen to take cash. But no cash has come out. Thereafter a message appeared something like the machine has some complaint. A message come to my mobile no. [protected] that rs. 1500 is debited from my account which i tried to withdraw. Thereafter i withdraw the same amount from the nearby ubi atm. But the amount debited from my account in the first attempt i. E. From federal atm is not yet credited to my account even after passing of 2 days. Please do the needful to credit the amount of rs. 1500/- which was wrongly debited from my account.

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Nov 29, 2018

Complaint marked as Resolved

Federal Bank customer support has been notified about the posted complaint.

Verified Support

Oct 29, 2018

Federal Bank Customer Care's response Hi Customer (Kitchav),

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number (24237) in the subject line so that our team can assist you.

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Comments

Abhirajraj

from Jasidih, Jharkhand

Money transection failed through bhim lotza app. And money is decuted.

Federal Bank Customer Care's response, Nov 6, 2018

Verified Support

Hi Abhiraj(Abhirajraj),

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [email protected] with your ticket number (24587) in the subject line so that our team can assist you.

Jisnajiz

from Irinjalakuda, Kerala

I have my account in federal bank, thoppumpadi branch, Kochi, kerala. Ifsc FDRL0001466. I have tried to change my registered mobile number. I tried through online and through ATM. But I couldn't change it. Can u pls help. [protected] is my registered number and I want to change it to [protected].

Federal Bank Customer Care's response, Nov 15, 2018

Verified Support

Dear Customer (Jisnajiz),

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [email protected] with your ticket number (24941) in the subject line so that our team can assist you.