Federal Bank — Credit of incoming transaction

Sir i have withdraw rs 2000 on 3 jan, 1500 on 4th jan from my 12 % club account and 2811 from my upstox account (45aker) to my jupiter account powered by federal bank intially they said that i need to complete video kyc then i will get my amount within 24 hours but its been a week since i have completed my vkyc still not getting my amount whenever i call they say it will take24-48 hours its been more than a week i have borrowed from my friend who have got amount from some lending companies if i can get it before the date i will have to pay penalty . i request you to please help me with this issue