[Resolved] Federal Bank — fedmobile - transaction unsuccessful but money debited from account | |||
Federal bank a/c no: [[protected]] Transaction id: [s67972253] Sir, I have used fedmobile app to pay my electricity bill of rs. 3593 to kseb. Upon confirmation of the payment, it showed a 'cbs error' and upon checking, i found out that outstanding amount of the bill stood unchanged at rs. 3593. The transaction status shows 'not successful', but the same amount was debited from my account. This is an error and i kindly request you to credit the amount as soon as possible. Transaction id and account number are mentioned above. Screenshot is provided. Thank you. Was this information helpful? | |||
Mar 16, 2020 Complaint marked as Resolved Federal Bank customer support has been notified about the posted complaint. Verified Support Mar 16, 2020 Federal Bank Customer Care's response Hi Vishal, We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number (73969) in the subject line so that our team can assist you. | |||
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+91 48 4263 0995 [International]
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Federal Towers, Head Office, Aluva, Kerala, India - 683101
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We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [email protected] with your ticket number (74106) in the subject line so that our team can assist you.