[Resolved] Federal Bank — forex booking charges / delays in foreign exchange booking / bad training of officers

MohanChirimar

Address:

Kolkata

Your overseas branch in kolkata - has delayed forex booking of one 25 years old client since more than 30 days. Branch has proposed to charge
Inr 306, 000 as commission / bank charges for a forex booking of an amount
Usd 378, 000 - as against a rbi 'stipulated' charge of inr 1000/-

When regional / dept head was approached, he has behaved unprofessionally.

Pls advise on which forum we can lodge a complaint against the regional head, branch head and officer concerned.

This attitude of the branch of this bank is even more deplorable in times when govt is offering stimulus package for smsme...

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May 7, 2020

Complaint marked as Resolved

Federal Bank customer support has been notified about the posted complaint.

Apr 05, 2020

Updated by MohanChirimar Hope the Chairman / Exec Director / Person in-charge of the Region - of Federal Bank are aware that officers
of this Branch are continuously bluffing / misleading this client since last 12 months, ; making false assurances,
then not following the same -
request the Chairman, that whilst your Bank is regularly approaching new clients for Business - here is a customer of 26years standing, with a blemishless record, that you are about to Lose - yet you / your ED / regional Heads have become such a big shots that you have not time to look into this . Sad state of affairs ..
A formal complaint claiming damages will be lodged with RBI Ombudsman and all other forums ..

Verified Support

Apr 06, 2020

Federal Bank Customer Care's response Hi Mohan,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number (76127) in the subject line so that our team can assist you.

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Comments

Yem Key Múthú

Am recharged online in to my own phone number but that offer not subscribed in to my phone.

Federal Bank Customer Care's response, Apr 6, 2020

Verified Support

Hi Customer,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [email protected] with your ticket number (76130) in the subject line so that our team can assist you.