[Resolved] Federal Bank — forex booking charges / delays in foreign exchange booking / bad training of officers
MMohanChirimar on Apr 5, 2020
Your overseas branch in kolkata - has delayed forex booking of one 25 years old client since more than 30 days. Branch has proposed to charge
Inr 306, 000 as commission / bank charges for a forex booking of an amount
Usd 378, 000 - as against a rbi 'stipulated' charge of inr 1000/-
When regional / dept head was approached, he has behaved unprofessionally.
Pls advise on which forum we can lodge a complaint against the regional head, branch head and officer concerned.
This attitude of the branch of this bank is even more deplorable in times when govt is offering stimulus package for smsme...
Complaint marked as Resolved 2020-05-07 13:25:13
[Apr 05, 2020] Federal Bank customer support has been notified about the posted complaint.
Verified SupportFederal Bank Customer Care's response Apr 06, 2020
We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number (76127) in the subject line so that our team can assist you.
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