[Resolved] Federal Bank — Formal Complaint regarding quality of customer care provided by Federal Bank, Koduvayur

apadmana

Address:

Koduvayur

Good day,

I am deeply concerned and disappointed with the quality of customer care and service provided by Federal Bank Koduvayur.

I had visited the bank on several occasions and consulted with Mr. Manish Nair to ensure that I would have access to my funds when I am abroad in South Africa. I have been in South Africa for approximately one month. I attempted to use my credit card recently and found that I was not able to. When I contacted Mr. Nair by telephone on Friday, 26th March 2021, he informed me that the credit card had not actually been activated.

This has occurred despite my repeated requests to Mr. Nair to ensure that the card is activated so that I have access to my funds while I am abroad.

I have been a loyal customer of Federal Bank for the past four decades and I expected better customer service. My experiences have been deeply disappointing. I am in a foreign country with no access to my funds.

Kindly assist.
Saroj Padmanabhanunni

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Aug 12, 2021

Complaint marked as Resolved

Federal Bank customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2021

Federal Bank Customer Care's response Hi Saroj,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number (158120) in the subject line so that our team can assist you.