[Resolved]  Federal Bank — full amount not received but account debited

Address:The Federal Bank, Branch Asansol, Parbati shopping arcade, Block C, ASHRAM MORE G.T ROAD (EAST) ASANSOL WEST BENGAL , MICR CODE:713049002, IFSC: FDRL0001606
Website:[email protected]

Dear sir/mam,
I domnic roshan kachhap, a/c no: [protected], ifsc code: fdrl0001606, micr code:[protected], did transaction of rs 4000 /- only via burnpur (Te atm) near gouri bhawan hostel more at 8:17 pm on 03.04.2020. The money that i withdraw was being debited from the above given account number but i havn't receive the money. Sir i already rased the complain to my branch regarding this issue and they already raised it my complaint no is: [protected]. And the atm which this transaction is done is an sbi (Atm id : [protected]).
Please sir its a request to reverse the money back as soon as possible as due to lockdown i am faceing a big issue of how survive it i only had a limited hope in my account and due to this i am having a big problem. Still after complaining so many times and even calling to the customer care i didnt got any reply.

Thanking you,
Domnic roshan kachhap,
Customer id:[protected]
(Contact no: 91+ ([protected])
Atm id : [protected]
Complaint no: [protected]
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May 14, 2020
Complaint marked as Resolved 
Federal Bank customer support has been notified about the posted complaint.
Verified Support
Apr 11, 2020
Federal Bank Customer Care's response
Hi Roshan,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number (76452) in the subject line so that our team can assist you.
Apr 11, 2020
Updated by d12345k
Dear Sir/Mam,
My Complaint number is [protected]. I just want my amount to reversed back in my account.

Thanking You
Verified Support
Apr 12, 2020
Federal Bank Customer Care's response
Hi Roshan,

We do not want you to feel this way. Kindly share your contact details and concern at [protected]@federalbank.co.in with your ticket number (76452) in the subject line so that our team can assist you.
Apr 12, 2020
Updated by d12345k
Dear Sir/Mam,
Please guide me of how and where can i raised my complain
Verified Support
Apr 13, 2020
Federal Bank Customer Care's response
Hi Roshan,

We have escalated your concern to our team and will get in touch with you soon.
Verified Support
Jun 02, 2020
Federal Bank Customer Care's response
Hi Roshan,

We would like to inform you that the amount is re-credited to the bank account on 15.04.2020. Kindly get in touch with your bank if the amount is not yet credited to your account.
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